Frequently asked questions
Delivery & orders
Where are orders dispatched from?
All UK orders are fulfilled from our warehouse in England. Your bedding ships locally, with full tracking and no customs charges on delivery.
How much is UK delivery and how long does it take?
Standard Delivery is free on all eligible UK orders and usually arrives within 3 to 5 working days. Delivery times are estimates from the date you order and are not guaranteed.
Can I get express delivery?
Yes. Express Delivery is £7.95 and usually arrives within 1 to 3 working days. It is offered on eligible orders at checkout; if it is not shown for your order, it is not available for that parcel size or postcode.
How do I track my order?
Every UK order is tracked. Once your order leaves our warehouse you will receive a dispatch email with your tracking link. Orders are processed Monday to Friday, excluding UK public holidays.
Do you deliver outside the UK?
Not at the moment. We currently deliver to UK addresses only.
Choosing your coverless duvet
Do I need a duvet cover?
No. A Snuggle Fleece coverless duvet is made to be used on its own. The soft fleece outer is the finished surface, so there is nothing to stuff, button or wrestle with, and the whole duvet goes in the wash.
Which size should I choose?
Our sizes are named after the duvet, not the bed. Single is 160 x 220 cm, Double 210 x 220 cm, Queen 240 x 220 cm, King 260 x 220 cm and Super King 280 x 240 cm. Queen isn’t a standard UK bed size: our Queen is the natural fit for a UK King bed, and our King gives a UK King a fuller drape. If your bed is sold as a Queen, measure it: 120 cm wide is a Small Double (choose our Double) and 160 cm wide suits our Queen. For every UK bed size and the drop on each side, see our Size Guide.
How warm is it?
Snuggle Fleece coverless duvets have a 250 gsm polyester fill with soft fleece on both sides, so they feel warm from the moment you get in without being heavy. We make them in this one winter weight. They are not TOG-rated; most people find them comparable to a 10.5 to 13.5 TOG winter duvet. Read our Warmth & TOG Guide for the full picture.
What is it made from?
Both sides are Snuggle Fleece™, our signature fleece, with a 250 gsm high-loft polyester fill in between. There are no feathers or down. You can read more on our What is Snuggle Fleece and Our Materials pages.
Washing & care
Can I wash it at home?
Yes. Wash on a cold, gentle cycle with mild detergent, and avoid bleach and fabric softener. Wash dark colours separately. Make sure the duvet has room to move in the drum; squashing it into a machine that is too small can damage the fabric and stop it washing properly.
What size washing machine do I need?
Single and Double fit most standard 7 to 8 kg machines. Queen is best in a 9 to 10 kg machine, King needs 10 to 12 kg, and Super King needs 12 kg or more. If your machine is too small, a launderette with large-capacity machines is the easiest option.
Can I tumble dry it?
No. Line dry only, indoors on a large airer or outdoors out of direct sun, with the weight supported. Heat can flatten or damage the fleece. Give it a shake now and then as it dries, and make sure it is completely dry before you use or store it. See our Care Guide for the full washing steps.
How do I keep the fleece soft, and how should I store it?
A light shake each morning keeps it fluffy, and a soft fabric brush lifts the fleece if it ever flattens. Spot clean small marks rather than over-washing. When it is not in use, store it in a breathable bag in a cool, dry place and avoid plastic, which traps moisture. Full details are in our Care Guide.
Returns & support
What is your returns policy?
We offer 30-day returns on eligible purchases, with no restocking fees. For a change of mind, items need to be unused, unwashed and in their original packaging, and you cover the return postage. This sits alongside your statutory rights, which are not affected. See our Returns & Refunds Policy for full details.
How do I return or exchange an item?
Start your return through our Returns Portal using your email or postcode and your order number. If you need help, email hello@morganandreid.com. Exchanges for a different size or colour are subject to stock; if your choice is unavailable we will arrange an alternative. Approved refunds go back to your original payment method, normally within 14 days of us receiving the return.
What if my order arrives damaged or faulty?
Email hello@morganandreid.com with your order number and a photo of the issue. We will arrange a repair, replacement or refund under UK consumer law, and we cover the return postage for faulty or incorrect items.